Signed in as:
filler@godaddy.com
For Employers
Head of Strategy and Growth Head of CX and CRM
I drive measurable growth by aligning strategy, product, growth marketing, CRM and operations into one execution system.
15+ years across B2B and B2C tech, e-commerce and industrial and energy solutions in the EU and Israel. Results include +380% EU revenue for a new division, +300% online sales for a tier-1 retailer, and -21% repair and maintenance costs from a data product.
Location: Limassol, Cyprus
Work authorization: Cyprus resident
Languages: Russian (native), English (fluent)
Contact: dklavsuts@gmail.com • +357-96037955 • linkedin.com/in/dmitry-klavsuts/
What I deliver
- GTM strategy and execution: market sizing, ICP and JTBD, positioning, pricing, channel and partner strategy
- Growth and retention: lifecycle strategy, CRM automation, funnel diagnostics, experimentation and cohort analytics
- Product strategy: roadmap, prioritization, outcome metrics, cross-functional delivery
- Operational excellence: OKRs, dashboards, operating model improvements, enablement and playbooks
- Data to decisions: forecasting, scorecards, decision frameworks for leadership
Proof highlights
- +380% EU revenue in ~18 months at NORMEL Energy by launching multi-market GTM plans and building a partner network; introduced country scorecards for revenue mix and partner productivity
- 40% faster request handling and 30% less manual operations by deploying an in-house CRM with standardized lead routing and SLA dashboards; improved MQL to SQL conversion
- 35% faster onboarding by rolling out ERP (NetSuite) and a SharePoint-based knowledge base and onboarding partners into digital workflows
- +300% online sales in 8 months at Shufersal Online through an e-commerce 2.0 rollout and launch of virtual store formats
- Built predictive models and a recommender system on historical customer and basket data to support personalization and promotion strategy
- -21% real repair and maintenance costs via a driver reliability scoring and decision engine (SQL and Python, XGBoost), with <1.5% false blocks
Roles I fit
Product and growth leadership
- Own product outcomes and growth metrics end-to-end
- Build experimentation culture and operating cadence
- Align product, marketing and analytics around one roadmap and one scorecard
Strategy and transformation
- Turn strategy into execution systems: OKRs, governance, dashboards and operating model
- Lead change across cross-functional teams and partner ecosystems
- Build business cases and launch playbooks for new markets
CX and CRM leadership
- Design lifecycle strategy and automated journeys
- Improve retention through behavioral analytics, segmentation and service playbooks
- Build CX measurement loops using NPS and CSAT
What I deliver
- GTM strategy and execution: market sizing, ICP and JTBD, positioning, pricing, channel and partner strategy
- Growth and retention: lifecycle strategy, CRM automation, funnel diagnostics, experimentation and cohort analytics
- Product strategy: roadmap, prioritization, outcome metrics, cross-functional delivery
- Operational excellence: OKRs, dashboards, operating model improvements, enablement and playbooks
- Data to decisions: forecasting, scorecards, decision frameworks for leadership
Proof highlights
- +380% EU revenue in ~18 months at NORMEL Energy by launching multi-market GTM plans and building a partner network; introduced country scorecards for revenue mix and partner productivity
- 40% faster request handling and 30% less manual operations by deploying an in-house CRM with standardized lead routing and SLA dashboards; improved MQL to SQL conversion
- 35% faster onboarding by rolling out ERP (NetSuite) and a SharePoint-based knowledge base and onboarding partners into digital workflows
- +300% online sales in 8 months at Shufersal Online through an e-commerce 2.0 rollout and launch of virtual store formats
- Built predictive models and a recommender system on historical customer and basket data to support personalization and promotion strategy
- -21% real repair and maintenance costs via a driver reliability scoring and decision engine (SQL and Python, XGBoost), with <1.5% false blocks