Signed in as:
filler@godaddy.com
Background
Head of Strategy and Growth Head of CX and CRM
I drive measurable growth by aligning strategy, product, growth marketing, CRM and operations into one execution system.
15+ years across B2B and B2C tech, e-commerce and industrial and energy solutions in the EU and Israel. Results include +380% EU revenue for a new division, +300% online sales for a tier-1 retailer, and -21% repair and maintenance costs from a data product.
Location: Limassol, Cyprus
Work authorization: Cyprus resident
Contact: dklavsuts@gmail.com • linkedin.com/in/dmitry-klavsuts/
What I deliver
- GTM strategy and execution: market sizing, ICP and JTBD, positioning, pricing, channel and partner strategy
- Growth and retention: lifecycle strategy, CRM automation, funnel diagnostics, experimentation and cohort analytics
- Product strategy: roadmap, prioritization, outcome metrics, cross-functional delivery
- Operational excellence: OKRs, dashboards, operating model improvements, enablement and playbooks
- Data to decisions: forecasting, scorecards, decision frameworks for leadership
Proof highlights
- +380% EU revenue in ~18 months at NORMEL Energy by launching multi-market GTM strategy and building a scalable partner ecosystem with performance scorecards
- 40% faster request handling and 30% reduction in manual operations through CRM-led sales transformation; improved MQL-to-SQL conversion
- 35% faster partner onboarding via ERP (NetSuite) implementation and centralized knowledge infrastructure
- +300% online sales in 8 months at Shufersal Online through e-commerce 2.0 transformation and virtual store rollout
- Designed predictive and recommender models on historical customer data to enable data-driven personalization and promotion strategy
- Reduced real repair and maintenance costs by 21% via driver reliability scoring and decision engine (SQL, Python, XGBoost), with <1.5% false positives
Roles I fit
Product & Growth Leadership
- Own end-to-end product outcomes: revenue, retention and operating efficiency.
- Build experimentation and OKR systems that align product, marketing and analytics around one roadmap and one scorecard.
Strategy & Transformation
- Turn strategy into execution: strategic priorities, governance, dashboards and operating model.
- Lead cross-functional transformation and structured market expansion.
CX & CRM Leadership
- Design lifecycle and CRM systems focused on LTV and retention.
- Build closed-loop CX (NPS, CSAT, behavioral analytics) connected to roadmap decisions.
What I deliver
- GTM strategy and execution: market sizing, ICP and JTBD definition, positioning and pricing, channel and partner models, launch playbooks
- Growth and retention: lifecycle design, CRM automation, funnel diagnostics, experimentation and cohort-based optimization
- Product strategy: roadmap architecture, prioritization logic, outcome metrics, cross-functional delivery alignment
- Operational excellence: OKR systems, performance dashboards, operating model design, enablement frameworks and playbooks
- Decision architecture & capital allocation: scenario-based forecasting, executive scorecards, resource prioritization, strategic trade-offs and investment logic